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TERM AND CONDITION

We are TSTS BEST LIFE INTERNAITOINAL Co., Lid., as OKIA Cambodia and we own and operate this website  www.okiacambodia.com (the “Site”).

Welcome to the Site. OKIA Cambodia provides the Site for visiting and shopping. Service providing under the Site is subject to terms and conditions set forth below, which may be updated from time to time (the “Terms and Conditions”); and it is recommended to review the Site and the Terms and Conditions from time to time. Please read the Terms and Conditions and Privacy Policy carefully.

Eligibility

Customers who purchase products from OKIA Cambodia through the Site are those who have had necessary information correctly registered to the Site or related sites and have accepted all terms, conditions, policies and notices and our Privacy Policy stated herein.

Order

  1. Customers may browse the Site for placing order/ purchasing products.  By clicking “adding to cart”/ “Order Now”on the Site, it is considered as Customers’ placing the order with OKIA Cambodia.
  2. Upon Customers complete order placing via the Site, OKIA Cambodia will reply an order confirmation by either e-mail, Messenger or Telegram to confirm the received order. The order confirmation shall not in itself constitute acceptance of the order by OKIA Cambodia, save that where order for any product(s) is rejected or cancelled by OKIA Cambodia by whatever reason.
  3. All orders made by Customers are subject to stock availability. Customers acknowledge that OKIA Cambodia reserves right to cancel, amend or reject Customers’ order in whole or in part, at any time and without liability or compensation, where any product is out of stock, damaged or spoilt, or unavailable for other reason, however, payment having been made for order shall be reversed or refunded by OKIA Cambodia based on prevailing refund policy at such time.
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Delivery Place, Time and Fee Charge

  1. Ordered products will be delivered to Customers to designated location by delivery staff.
  2. Home Delivery can be arranged with our sales representative or delivery staffs upon Phone Call, Messenger or Telegram

 Payment Method

  1. Order amount is based on price of ordered product on the Site upon Customer places order.
  2. Payment of the ordered product fee and delivery fee if any can be selected by Customers:
  3. a)For Credit Card, Customers need to pay in advance through online platform.
  4. b)For Cash on Delivery, Customers need to pay upon receiving products to delivery staff, subject to prior OKIA Cambodia’s approval + 5%-10% Deposit is required based on the Products Types.
  5. c) For the Debit Card can pay only at the Particular Bank which OKIA appointed.

Product Delivery

  1. Customers can freely choose the delivery date, time and place available upon phone call, Messenger or Telegram which subjected for OKIA final confirmation.
  2. Delivery of the products will be entrusted to Delivery Company designated by OKIA Cambodia.
  3. OKIA Cambodia does not accept that change of delivery terms after order is placed except as set forth below conditions:
  4. a) Change of delivery date and Time:  If Customers wish to change delivery date and time, Customers may change by calling our sales representative 24 hours before original delivery begins. OKIA Cambodia may change as requested by Customer at OKIA Cambodia’s sole discretion.
  5. b) Change of delivery place: If Customers wish to change delivery date and time; Customers may change by calling our sales representative 24 hours before original delivery begins. Such request of delivery place change may be permitted at OKIA Cambodia’s sole discretion.
  6. c) Change of delivery item: Customers may choose to add the order and/or cancel partial order or all order during PENDING or PROCESSING through the Site or Customer Service Center. To clarify, cancel order cannot be accepted after delivery. If the change is made, delivery fee will be charged automatically or deposit will be forfeited.
  7. Customer Service Center’s information is available on the Site.

 Exchange, Refund and Return

  1. Goods sold are not refundable.
  2. If there is any defect of product or mistake in delivery, Customers may return products and request OKIA Cambodia to exchange products with Free of Charge
  3. If Customers choose to exchange products, delivery fee charge in this case is borne by Customers.
  4. To return of products, OKIA Cambodia will accept such return from Customers within 3 (Three) calendar days from time of arrival of products based on regulations of OKIA Cambodia and upon products quality issue itself which cannot meet Customers’ request. Delivery fee charge if any will be borne by Customers. However, due to nature of products, OKIA Cambodia does not accept for any reason returned products, including but not limited product for discount sales, promotion item, gift items and products after use

 Limitation of Liability

OKIA Cambodia may suspend or cancel operation of this Site at any time without prior notice.

  1. In no event shall total liability on any claims from Customer in connection with defect in product purchased by such Customer exceed price of such defected products. OKIA Cambodia is not responsible for any indirect damage caused by defects in the product.
  2. As for the method of using product, it is assumed that Customers read, understand and follow indication/ instruction of product at customer’s responsibility, and OKIA Cambodia will not be responsible for any damage caused by error in the use of the product.
  3. For color tone of products, Customers understand and acknowledge that there may be cases where screen display differs from actual ones depending on monitor settings etc. For avoidance of confusion, pictures of products displaying on the Site are for indication purpose only.
  4. AEON Cambodia is not responsible for any failure or delay of the delivery of product which such failure incurs as result of any event or omission which is beyond our control and cannot be prevented that caused by forces of nature that cannot be anticipated, prevented, or controlled by the exercise of care, caution and prudence.

Receipt /Tax Invoice

  1. OKIA Cambodia will issue Cash Bill for Customers order and the Cash Bill shall be delivered to Customers concurrently with the product delivery.
  2. OKIA Cambodia will issue tax invoice to Customers’ attention based on Customers’ request subject to prior communication with our sales representative by providing the trading name of Customers for legal entity.
  3. OKIA Cambodia shall not re-issue the receipt or tax invoice under any circumstance.

Modification

Customers agree that OKIA Cambodia reserves right to modify and change Terms and Conditions at any time.  Any changes to this Terms and Conditions will be published on the Site. The continued use of or access to the Site by Customers following posting of any changes to Terms and Conditions constitutes acceptance of those changes by Customers.

Governing Law and Dispute Resolution

  1. These Terms and conditions and any related agreements shall be governed by and construed in accordance with the laws of Kingdom of Cambodia.
  2. If any dispute arises out of this Terms and Conditions, parties have agreed to seek an amicable solution.  In event of any disagreement or dispute between the parties, the parties shall seek to resolve matter by mediation failing which dispute shall be referred to and finally and conclusively resolved by arbitration in Cambodia at the National Commercial Arbitration Center (“NCAC”) according to rules of NCAC for time being in force. The Tribunal shall consist of one arbitrator.